Live Online Customer Care

No download is required! If you would like to communicate live, in real time, with one of our Customer Care representatives, it's easy to do - simply click! If it says, "Click for live help." in the box below, that means that one of our agents is online right now and standing by to assist you - all you have to do is click on the box. The system is free and, again, you do not have to download anything. Simply type your request or comment in and from then on you'll be chatting to a real person

Live Chat Making your booking via the Live Chat ? Please tell the agent Priority Access Code #7132 Child Access Code(cid) #17333

IMPORTANT:

Please note that if you are making a booking via fax or voice-mail we ask you kindly to include:
1.) City name (i.e., Beijing, London, Rome, etc.)
2.) Your name
3.) Hotel name and room type
4.) Arrival and departure dates
5.) Your phone number with country code and area code, email address (if applicable)

If you are asking a general question about our service via voice-mail, please be sure to include your phone number with the country code and area code. One of our representatives will get back to you within a few hours. Thank you!

Email

Shop Safe Guarantee

In the unlikely event unauthorized use of your credit card occurs, first follow the reporting procedures specified by your credit card provider, and then contact our Customer Service Center immediately. Most credit card companies cover all charges that result from unauthorized use of your credit card, or may limit your liability to $50.00 US - which is the maximum liability allowed under the US's Fair Credit Billing Act. If your credit card company does hold you liable for unauthorized charges made as a result of your credit card purchase from us, we will reimburse you for up to the maximum liability -- $50.00 US.

For more information please visit the Federal Trade Commission's website (www.ftc.gov).

Privacy Statement

We are very concerned about about protecting the privacy of our customers. Any personal data collected from you is used to enhance or fulfill your request for promotional services or for securing a reservation with third party vendors such as hotels or tour companies. We will not modify, copy, distribute, transmit, license, sell or redistribute any of your personal profile information.

Reservation Guarantee

If your confirmed reservation at the hotel (for which you have been issued a voucher) is not available or cannot be honored when you arrive to check-in and no other room types that you had booked are available, immediately contact our 24-hour Customer Service Center at the contact number(s) listed on your hotel voucher. Our Customer Service Agents will arrange a room at another convenient and comparable hotel and Precision Rewards will pay for the full cost of the first night?s stay, including any tax and service charges. Also, just provide a receipt and we will also pay for all communication costs to our office.

Cancellation Policy

If you wish to cancel your booking after you have received a confirmation, a cancellation fee of US$10 will apply.

Any cancellations received LESS THAN 5 DAYS before arrival (including requests made within this period) are subject to a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email. The additional US$10 cancellation fee will NOT be charged in this case. Failure to arrive at your hotel will be treated as a late cancellation and will incur a cancellation fee as mentioned above.

Refund Policy

To request a refund, please contact us at any of the following:

• By telephone (+66) 2 655 0185
• By facsimile (+66) 2 655 0187
• By e-mail to credit@precisionreservations.com
• By 'Live Chat' via our website

By voicemail in these locations:

• Amsterdam (+31) 20 524 1532
• Dublin (+353) 1 633 5906
• Milan (+39) 02 9544 1430
• Paris (+33) 1 5301 0896
• Tokyo (+81) 3 4512 4057
• Zurich (+41) 1 355 3207
• Frankfurt (+49) 69 2557 7162
• London (+44) 207 681 1173
• Sydney (+61) 2 9475 0032
• USA 1 888 482 2235
• Please note that shortening your stay during the high season, periods of high occupancy, during trade fairs and conventions, or failure to cancel your reservation prior to the due date noted on your confirmation may result in a PENALTY CHARGE being imposed by the hotel. If a PENALTY CHARGE is incurred, this will be deducted from the amount refunded.
• Your confirmation email will specify the exact cancellation due date (i.e. the deadline you must cancel by in order to avoid any cancellation fee). Generally, the cancellation due date is 14 days prior to arrival at the hotel. The PENALTY CHARGE is usually one-night stay, unless specified on the confirmation email. You should reply to the confirmation email signaling your acceptance of the PENALTY CHARGES.
• Cancellation requests submitted via any of the means above, prior to the due date noted on your confirmation, will be automatically refunded 100% within 10 days of receiving the request. Any cancellation request submitted after the due date noted on your confirmation will also be processed within 10 days, and any applicable PENALTY CHARGE will be deducted from the amount refunded.
• Shortened stays, in most cases, will be refunded within 10 days, net of any PENALTY CHARGES applicable, and if you notify us (by any of the means above) prior to shortening your stay, we can expedite the refund process.