Privacy Statement
We
truehotels.com have created this policy to communicate its
commitment to privacy and to ensure that you are comfortable with
the measures taken to enhance your experience with us.
We
are in the business of providing good-valued accommodation and
comprehensive destination information to our visitors.
We
are not in the business of selling databases and, as such, will
never divulge, share, sell, or distribute any information you
provide to us to any third-party, except for the expressed purpose
of securing reservations at the hotel(s) of your choice. Furthermore,
it is our principle and our policy that any information gathered
by us is not to be used internally for newsletter mailing lists,
promotional concerns, or other uses without the pre-authorized
written consent of the customer. Finally, any comments included
in any email communication with us are strictly private as an
issue between the customer and will not be used as a testimonial
or any other reason without prior authorization.
Your
transactions with our sevices are safe. The payment system ensures
confidentiality of your personal data and safe use of your credit
card for travel transactions. We do not require credit card information
at the time you make your reservation (unless it is made within
10 days of arrival). We will send a final confirmation and quote
for the reservation, and then you only need to confirm acceptance
by sending your credit card details at a later date by one of
the following methods:
- By
using our secure (SSL) online
- Cardholder
Information Form
- Via
secure (SSL) 'Live Chat' to one of our Customer Service agents
- By
fax, using our Credit Card Fax Form (Required for bookings where
the guest name differs from the cardholder)
- Or
by telephone, directly to our Customer Service Center
Shop
Safe Guarantee
In
the unlikely event unauthorized use of your credit card occurs,
first follow the reporting procedures specified by your credit
card provider, and then contact our Customer Service Center immediately.
Most credit card companies cover all charges that result from
unauthorized use of your credit card, or may limit your liability
to $50.00 US - which is the maximum liability allowed under the
US's Fair Credit Billing Act. If your credit card company does
hold you liable for unauthorized charges made as a result of your
credit card purchase from us, we will reimburse you for up to
the maximum liability -- $50.00 US.
For more information please visit the Federal Trade Commission's
website (www.ftc.gov).
Privacy
Statement
We
are very concerned about about protecting the privacy of our customers.
Any personal data collected from you is used to enhance or fulfill
your request for promotional services or for securing a reservation
with third party vendors such as hotels or tour companies. We
will not modify, copy, distribute, transmit, license, sell or
redistribute any of your personal profile information.
Reservation
Guarantee
If
your confirmed reservation at the hotel (for which you have been
issued a voucher) is not available or cannot be honored when you
arrive to check-in and no other room types that you had booked
are available, immediately contact our 24-hour Customer Service
Center at the contact number(s) listed on your hotel voucher.
Our Customer Service Agents will arrange a room at another convenient
and comparable hotel and Precision Rewards will pay for the full
cost of the first night?s stay, including any tax and service
charges. Also, just provide a receipt and we will also pay for
all communication costs to our office.
